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Helpdesk

We’re happy to help! Before contacting us, you might want to check the FAQ below — it could have a quick answer to your question.

Congratulations for completing the course. Generating the certificate can take one minute. Please reload the page and check if the certificate is available. If you still can't access it, please contact us.

The name on the certificate is automatically taken from your profile. To update your name please edit your profile.

We recommend to write your name in Title Case, since this makes your name look great with the handwritten font we use.

All courses on Basel LEARN are interactive and require your active involvement. However, at some point you might get stuck. Don't worry, but contact us.

Please include

  1. the name of the course
  2. the number of the session
  3. a description of the problem
  4. a screenshot of the problem

This greatly helps us to help you.

The top 3 reasons for these are:

  • You are using the wrong email address. Please check your inbox for the email you received when you registered.
  • You are using the wrong password. Please use the "forgot password" link to reset your password.
  • You used a social login provider to register on Basel LEARN. Please use the same provider to login.

Please contact the teacher of the course to get access to the course or for any other problems. If you are not sure who the teacher is, please contact us.

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